Merchant Services




Natural Approach SkinCare, Online Retailer, Rockwall, TX

Find quick answers to your questions below...


Frequently Asked Questions

SHIPPING AND ORDER PROCESSING:
Allow 3 - 4 business days to process your order. You will receive an e-mail confirmation when the order has shipped.

30 - DAY PRODUCT GUARANTEE:
NATURAL APPROACH is committed to complete SATISFACTION GUARANTEED policy and stands behind each and every product we represent.If, for any reason you are not completely satisfied with any product, it will be replaced without charge, cheerfully exchanged or the full purchase price refunded following its return.NATURAL APPROACH is not responsible for shipping cost incurred for returns or exchanges and shipping charges will not be refunded.

Returns:
Prior to return, please call 1-866-772-9526. We strongly recommend that you send your package via a carrier with a tracking number as we are only responsible for what we receive.

CREDIT CARDS:
Is my information including credit card secure?

Natural Approach uses 120-bit inscription of all private information making your shopping experience safe, secure, and easy.

Is my information Protected:
Yes, we never sell or share your information outside of our company without direct expressed request from you the customer.

PRODUCTS:

Are the NATURAL APPROACH products natural? Our products are natural and safe for all family members.

Does NATURAL APPROACH use fragrances in the products? No fragrances are used in our products.

NATURAL APPROACH combines today's scientific technology with natural ingredients to create a product that is fragrance-free, non-irritating and has no colorants.

TAX:

Do I pay tax on the products I purchase? Tax is only required for shipping address's in Texas.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?